Careers

Job Opportunity:

 IT User Support Technician

*Location:*

*Position Available By:* December 2024

*About Us:*

We are excited to announce the creation of a new in-house *IT User Support Technician* role. Previously outsourced overseas, this position will now be based locally to meet our clients’ growing needs for in-person support. As part of our team, you’ll be the go-to person for troubleshooting and resolving IT issues raised by clients, ensuring their technology runs smoothly.

*Job Role: IT User Support Technician*

*Key Responsibilities:*

•⁠ ⁠Provide first-line support for IT-related issues, addressing and resolving technical tickets raised by clients.
•⁠ ⁠Troubleshoot both software and hardware problems related to Windows, macOS, and various software applications.
•⁠ ⁠Assist with setup, maintenance, and troubleshooting of systems and peripherals.
•⁠ ⁠Collaborate with internal teams and clients to ensure seamless communication and swift resolution of issues.

*Qualification/Requirements/Skills:*

•⁠ ⁠Proven experience as an *IT Support Technician*, Help Desk Operator, or in a similar role.
•⁠ ⁠Technical expertise with *Windows* and *macOS* operating systems.
•⁠ ⁠Familiarity with *Microsoft Office* suite, email systems, and troubleshooting common software issues.
•⁠ ⁠Excellent *problem-solving skills* with the ability to diagnose and resolve technical issues effectively.
•⁠ ⁠Strong communication skills and the ability to provide professional customer service.

*Preferred Skills:*

•⁠ ⁠*Customer Support Analyst* or *Systems Support Officer* experience.
•⁠ ⁠A team-oriented mindset with an ability to collaborate with others and maintain a high level of professionalism with clients.

If you’re a proactive IT professional ready to take on this dynamic role, we’d love to hear from you!

*Apply today to join our growing team and make an impact with your technical skills.*