The Financial Conduct Authority (FCA)
The FCA is an Independent financial regulatory body in the United Kingdom that regulates financial services. It requires us to give you this document. Please read it carefully. This document contains all the terms and conditions on which we will act for you. You can contact us if you do not understand any of these or disagree with our terms and conditions.
INS Network Ltd
INS Network Ltd is registered in England No13286409. We are appointed representative of Movo Partnership Ltd which is authorized and regulated by the Financial Conduct Authority. INS Network Ltd is registered with FCA Register no 953530. Movo Partnership Ltd Financial Service Register No is 823503. You can check these details on FCA’s register by visiting their website https://register.fca.org.uk/s/ or by contacting them on 0300 500 0597.
We deal as an agent of insurers, assist in claims handling, help with ongoing changes, introduce to an insurer, or finance providers and arrange lending facilities.
INS Network Ltd act as an Independent Consultant on your behalf and our service includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you must make.
We have access to leading insurers, and we provide various products which we check with are appropriate to your needs. Full details of all providers and products can be supplied on request.
Our services include recommending a specific insurance policy on your insurance needs. This covers a range of activities such as introducing a customer to an insurer, helping a customer in completing proposal form and sending this to insurer, or introducing customer with another intermediary either to advise or to help arrange an insurance policy. This also includes entering into an agreement of insurers with a customer on behalf of an insurer or an intermediary such as issuing a cover note. We also assist customers in notifying an insurance claim to the insurer on customer behalf.
We usually receive commission from the insurer with whom we place your business and In addition We will make charges to cover the administration of your insurances as follows:
Arranging New Policies £100.00
Mid term cancellations £50.00
Mid term adjustments £25.00
Duplicate Documents £25.00
Cover Notes £25.00
The specific amount and purpose of any additional charges will always be advised to you in advance.
For return premiums (usually arising if an insurance risk is reduced or the policy is cancelled), we repay commission on the refund to your insurer and this amount will be deducted from the final amount refunded to you. In certain circumstances no return premium may be due.
It is not our practice to make refunds of amounts less than £25.
Please ask if you would like further information.
You must answer the Insurer’s question which we will normally ask on their behalf.
It is your responsibility that you provide us your complete and accurate information so we can check your quotation with insurers accordingly, and you make sure all details are correct when you take out your insurance policy, throughout the life of your policy and when you renew your insurance policy.
If you fail to provide us your correct information, then it can result your insurance being invalid or cover not operating fully as you required. Your insurer may cancel your policy or Void it, or insurer may refuse to pay any claim.
You should keep a record including copies of letters, emails of all information which you send to us or direct to your insurer.
We will write to you for your renewal in a good time before your renewal date. We will tell you write you the terms on which we will be offering you renewal with all your details which you must check your details if any of these needs to be updated.
Where we offer you renewal terms and your insurance are paid by continuous monthly direct debit instalments, in the absence of a response from you we will deem this as your consent to renew automatically.
Premiums and Financial Aspects
We accept following payment methods, any of the major debit/credit card, cash or BACS payments. You may be able to spread your payments through a credit scheme that we have arranged with a third-party finance provider. We will give you full information of your payment options and details of the interest payable when we discuss your insurance in detail.
We are also required to inform you that we may use your individual premium to settle premiums due under other policies, including those payable by other clients.
In some cases, we may place your insurance with insurers through another FCA authorised intermediary and in that case that premium will be transferred to that intermediary. You will also be advised if this affects your own insurances and be given details of any fees or charges made by that intermediary, we will retain any interest earned from the client account.
You are entitled to request details of commission we may have received from insurers in placing your insurance business.
It is important that you report your claims within 24 hours as most of the insurers provide 24-hour helpline. Please check your policy documents for claim notification procedure or you can contact us for any further assistance. Please make sure that you report all incidents that could give rise to a claim as soon as you become aware of them either by contacting your insurer or ourselves. If you receive any correspondence about your claim you need to forward that to your insurer or to us. You can contact us within our working hours for any advice.
All personal information about our customers is treated as Private and Confidential. And these details will only be disclosed to others such as our business partners, insurers, intermediary who will be directly involved in the normal course of arranging and administering your insurance and credit providers. By calling us for a quotation or visiting our website you are giving us a consent to any such transfer of information to these mentioned parties. By giving us this consent, we will use the data we hold about you to provide you with a renewal quotation and information about products and services we consider may be appropriate.
We make sure that you get the best quotation and terms for your business and we use wide range of insurers available to us and most of them may use your publicly available data which they obtain from a variety of sources such as credit reference agency and other external organizations to protect you from fraud and to verify identity. This credit check will also appear on your credit report whether or not you take out or renew a policy with them.
Under the General Data Protection Regulations 2018, you have the right to ask us for a copy of your personal information we hold on our records. If you have any queries, you can contact us.
Telephone Call Recording
For mutual protection and for training, compliance, and security purposes, all our telephone calls may be recorded.
Termination of Agreement
Our agreement can be terminated at any point by giving a reason in writing. You will be liable to pay of any outstanding balance or adjustments prior to termination of agreement and we will be entitled to retain any fees or commission payable in relation to business transacted prior to the date of termination
Our priority is to provide you with a high level of customer service at all times, however if at any time you feel you are not satisfied with our service we provide, we have a formal complaint procedure you should follow the following procedure
We would advice you to speak to the person whom you have been dealing and discuss your complaint and if you are still not satisfied then you can write to Mr. A Loun your complain and you will get a response in next 5 working days with further details that who is conducting the investigation into the matter and we will provide you a formal response within 20 working days from initial receipt of the complaint and if we cannot then we will write to you with the reason that why it is being delayed.
If you are still dissatisfied with our final response, then you can refer the matter to the Financial Ombudsman Service (FOS). Details can be found in our complaint’s procedure or on the FOS www.financial-ombudsman.org.uk . A full version of our complaints handling procedure is available on request.
Financial Services Compensation Scheme (FSCS)
FSCS protects you when financial firms fail.
We do not guarantee the solvency of any insurer we place business with. We are covered by the FSCS and you may be entitled of compensation from the FSCS in case if we do not meet our obligations. This depends on the type of business and claim circumstances. Insurance advising and arranging is covered for 90% of the claim with no upper limit although compulsory insurance is protected in full. For further details please visit website www.fscs.org.uk.
This term of business document is subject to English Law.